Lost Property Reporting Service

Used by thousands of people each month to securely and conveniently submit details of lost items, from phones and laptops through to jewellery and bikes.

Report an item lost Edit an existing item

About the Service

  • Report My Loss is an online service allowing the public to report lost property, a step that is often requested by insurers but can’t always be carried out by law enforcement.
  • The information you provide in your loss report is viewable by law enforcement agencies in order to assist with repatriation as they encounter found property.
  • Insurers recognize Report My Loss reports as valid and verifiable evidence of having made a report that is visible to law enforcement.
  • Reports cost $6.95. No charge is made if the loss occurs within an area where loss reporting is subsidized by the local police department. When you report the location of loss, the charge - if any - will be shown before you complete your report.

Loss Reporting Benefits


24/7 Loss Reporting

Easily create and submit a report from anywhere, at any time.

Searchable by Police

Once submitted, your report is immediately available to law enforcement.

Accepted by Insurers

As part of your insurance claim reports can be used instead of a police loss reference.

Edit Report Anytime

Changes you make to the report are immediately viewable.

Lost Item Recovery

If your lost item is recovered by police, they can identify you as the owner and return it.

Sample Report

Report Example
  • 1
    Submission Date
    The date when the report was submitted to Report My Loss.
  • 2
    Loss Report Number
    This is your certificate's unique ID. When making an insurance claim, provide this to allow the insurer to validate the report online.
  • 3
    Loss Detail
    Provide as much detail about the circumstance of your loss as you're able including; the date of the loss, location of the loss, detail about the loss location and how the item was lost.
  • 4
    Lost Item Detail
    Provide the detail about your lost item including; type of item, manufacturer, model, description, along with any distinct markings.
  • 5
    Serial Number/Identifier
    Where possible provide an identifier, most electronics have one and in the case of a phone an IMEI number. This could also be an engraving or bike tag for instance. You're able to provide up to three identifiers per item, these help to assist identification and recovery.
  • 6
    Where possible provide a photograph of your lost item. The system will accept most image formats such as JPG and PNG, with a file size of ideally no greater than 2mb.

Report My Loss was developed in 2008 with Avon & Somerset Police, giving the public a convenient and secure way to make loss reports online.

Frequently Asked Questions

What is Report My Loss? Expand

Report My Loss is a system supported by law enforcement that allows online recording of lost property.

Through its connections to the NMPR (law enforcement search portal), it ensures that the details of lost items are instantly available to law enforcement nationally. This increases the chances of recovery considerably.

Report My Loss has proven to be a cost-efficient service for the reporting of lost property. In addition to national reporting, Report My Loss also provides documented proof of the loss report that can be used to help make insurance claims.

How does it work? Expand

A loss report can be created online by anyone at any time, anywhere. When a report is created, it is made available on a secure database NMPR (National Mobile Property Register), which can be searched only by law enforcement and lost property offices nationally if property is found. This increases the chances of lost items being identified and returned to the rightful owner, whilst decreasing the chances of associated criminality.

What happens if my lost item(s) are found? Expand

If property is found by - or handed in to - police or lost property offices, they will inspect it for identifiers such as serial numbers, then search for information about the item via the NMPR (National Mobile Property Register), that provides them with access to Report My Loss reports along with a wealth of information from other sources that are part of the Recipero's Crime Reduction Ecosystem. They can then use the details on the loss report to contact you.

Report My Loss is not, however, part of the law enforcement system and once a report is submitted, we do not handle any physical lost property or update the site with found property.

Where does the information I provide go? Expand

Any information you provide to Report My Loss is securely recorded and stored by Recipero, (provider of the Report My Loss service and other crime reduction solutions). The information that you provide as part of your report is made available to law enforcement to aid identification and repatriation of property. It is also used in a redacted form to ensure lost items are not traded by retailers, recyclers or other businesses. The details may also be used by insurers to help them speed up their claims processes.

We appreciate that your data is of utmost importance so if you have further queries, please review our privacy policy or contact us so that we can address any specific query you may have.

How secure is Report My Loss? Is my information safe? Expand

Report My Loss is accredited to the highest of standards along with other services in the Recipero Crime Reduction Ecosystem

All data that is provided to Report My Loss is collected and stored securely, inline with the requirements of our accreditations and data protection recommendations. We also go further to secure our systems and data that we become the custodians of through regular testing or our systems by third parties, so we are confident when we say your data safe with us.

If you have further queries, please review our privacy policy or contact us so that we can address any specific query you may have.

How do I get a loss report number for an insurance claim? Expand

All Report My Loss reports can be used by insurers who are able to verify reports free of charge if you - as the claimant - provide the Report My Loss certificate reference. An increasing number specifically request them as part of the claim process so that they can be certain that the loss has been reported correctly and that chances of recovery are as high as possible.

Loss Reports Submitted

Number of reports submitted since the online loss reporting platform was made available to the public in 2008.