Frequently Asked Questions

Below are answers to the most common questions we receive about the Report My Loss service. For more information please review the about section and the support options that include a more details knowledgebase area.


Report My Loss is a system supported by law enforcement and many social venues that allows online recording of lost property.

Through its connections to the NMPR (law enforcement search portal), it ensures that the details of lost items are instantly available to law enforcement agencies nationally. This increases the chances of recovery exponentially.

Report My Loss has proven to be a highly cost efficient service for the reporting of lost property. In addition to the national reporting Report My Loss also provides documented proof of the loss report that can be used to help make insurance claims.

When a member of the public creates a new loss report it is placed on a secure database. The lost item can be searched by law enforcement and lost property offices nationally increasing the chances of lost items being identified and returned whilst decreasing the chances of associated criminality. Generally the process is very simple:

  • A report is submitted online at a time and place convenient to the person making the report.
  • Once submitted it is immediately searchable by via the NMPR system.
  • Any updates or changes made to the report are also immediately viewable.
  • If your lost item is recovered by police, they can quickly identify the owner and return the property.
  • In the event of needing to make an insurance claim, Report My Loss certificates can normally be used in place of police loss report references.

When items of value are lost and subsequently recovered they are often handed in at police stations or lost property offices in transport hubs or similar. Depending on the item that has been handed in, police will inspect it for identifiers such as serial numbers, then search for information about the item via the NMPR (Nation Mobile Property Register), that provides them with access to Report My Loss reports along with a wealth of information from other sources that are part of the Recipero Crime Reduction Ecosystem.

Any information you provide to Report My Loss is securely recorded and stored by Recipero, provider of the Report My Loss service and other crime reduction solutions to law enforcement and business. The information that you provide as part of your report is made available to law enforcement to aid identification and repatriation of property. It is also used in a redacted form to ensure lost items are not traded by retailers, recyclers or other business, the details may also be used by insurers to help them expedite their claims processes.

We appreciate that your data is of utmost importance so if you have further queries please review our privacy policy or contact us so that we can address any specific query you may have.

Report My Loss is accredited to the highest of standards along with other services in the Recipero Crime Reduction Ecosystem.

All data that provided to Report My Loss is collected and stored securely, inline with the requirements of our accreditations and data protection recommendations. We also go further to secure our systems and data that we become the custodians of through regular testing or our systems by third parties, so we are confident when we say your data safe with us.

If you have further queries please review our privacy policy or contact us so that we can address any specific query you may have.

All Report My Loss reports can be used by insurers who are able to verify reports free of charge if you as the claimant provide the Report My Loss report reference. An increasing number specifically request them as part of the claim process so that they can be certain that the loss has been reported correctly and that chances of recovery as high as possible.