Lost Property Reporting Service

Used by thousands of people each month to securely and conveniently submit details of lost items, from phones and laptops through to jewellery and bikes.

Report an item lost Edit an existing item

About the Service

  • Report My Loss is an online service allowing the public to report lost property, a step that is often requested by insurers but cannot always be carried out by police forces.
  • The information you provide in your loss report is viewable by every police force in order to assist with repatriation as they encounter found property.
  • Insurers recognise Report My Loss reports as valid and verifiable evidence of having made a report that is visible to police.
  • Reports cost £5.95. No charge is made if the loss occurs within an area where loss reporting is subsidised by the local constabulary. When you report the location of loss, the charge - if any - will be shown before you complete your report.

Loss Reporting Benefits


24/7 Loss Reporting

Easily create and submit a report from anywhere, at any time.

Searchable by Police

Once submitted, your report is immediately available to police forces.

Accepted by Insurers

As part of your insurance claim reports can be used instead of a police loss reference.

Edit Report Anytime

Changes you make to the report are immediately viewable.

Lost Item Recovery

If your lost item is recovered by police, they can identify you as the owner and return it.

Sample Report

Report Example
  • 1
    Submission Date
    The date when the report was submitted to Report My Loss.
  • 2
    Loss Report Number
    This is your certificate's unique ID. When making an insurance claim, provide this to allow the insurer to validate the report online.
  • 3
    Loss Detail
    Provide as much detail about the circumstance of your loss as you're able including; the date of the loss, location of the loss, detail about the loss location and how the item was lost.
  • 4
    Lost Item Detail
    Provide the detail about your lost item including; type of item, manufacturer, model, description, along with any distinct markings.
  • 5
    Serial Number/Identifier
    Where possible provide an identifier, most electronics have one and in the case of a phone an IMEI number. This could also be an engraving or bike tag for instance. You're able to provide up to three identifiers per item, these help to assist identification and recovery.
  • 6
    Where possible provide a photograph of your lost item. The system will accept most image formats such as JPG and PNG, with a file size of ideally no greater than 2mb.

Report My Loss was developed in 2008 with Avon & Somerset Police, giving the public a convenient and secure way to make loss reports online.

Frequently Asked Questions

What is Report My Loss? Expand

Report My Loss is a police-supported system that allows online recording of lost property.

Through its connections to the police NMPR, it ensures that the details of lost items are instantly available to police forces nationally. This increases the chances of recovery significantly.

Report My Loss has proven to be a highly cost-efficient service for the reporting of lost property. In addition to national reporting, Report My Loss also provides documented proof of the loss report that can be used to help make insurance claims.

How does it work? Expand

A loss report can be created online by anyone at any time or place. When a report is created it is made available on a secure database (NMPR) which can be searched only by police and lost property offices nationally if property is found. This increases the chances of lost items being identified and returned to the rightful owner whilst decreasing the chances of associated criminality.

Is there a charge for loss reporting in some areas? Expand

Report My Loss is a commercial service that works in direct partnership with other crime reduction systems and the police. In some areas where reporting is not subsidised by the police, a small fee is charged in order to provide the service. If property is lost in areas subsidised by the police then the saving is passed on and the loss report is free. When you report the location of loss the charge, if any will be shown before you complete your report.

What should I do if I've lost an official document? Expand

If you lose an official document of any kind (for example, a passport, driving licence, national identity card, visa, blue badge), we recommend you do not make a loss report. Instead, it would be best to ask the issuer to cancel these documents and provide new ones. If the issuing authority themselves are advising you to make a loss report, we urge you to question the logic of that request. A loss report made here will not benefit you because these types of documents, if found, are typically returned to the issuing authorities.

Why don’t some police forces take reports? Expand

Police forces have no government remit to deal with lost property and many do not have the resource or funding to process loss reports, which is why Report My Loss has become a valuable resource to them. It allows for greater focus on key policing matters that include crime prevention and investigation.

Why would my insurance company need a loss report? Expand

Many insurers have issues with fraudulent claims. A loss report can verify a legitimate claim, giving them assurance that the claim is valid and can be processed. Once a report reference number is given to an insurer, they can then verify the reports free of charge.

Loss Reports Submitted

Number of reports submitted since the online loss reporting platform was made available to the public in 2008.